Question 1

How does the FastPass™ QR vehicle system work at the security gate?

Accepted Answer

Each verified resident vehicle receives a printable FastPass™ QR sticker for their windshield. When approaching the gate, the security guard scans the sticker using any tablet or smartphone camera. In under 0.3 seconds, the terminal validates resident authorization, displays their designated parking slot (e.g. B1-42), and records the entry. No expensive RFID boom hardware is required.

Question 2

How does passwordless 1-tap WhatsApp login work?

Accepted Answer

Residents simply enter their registered mobile number. SocioMantra dispatches a 6-digit OTP and an instant verification link directly on WhatsApp via the WACM.in API. Tapping the link on their mobile instantly logs them into the web app or mobile app with zero passwords to remember.

Question 3

What happens to historical records when a tenant moves out or a property is resold?

Accepted Answer

Unlike standard spreadsheets that overwrite names, SocioMantra automatically archives previous occupants into an immutable Occupancy Timeline. The timeline preserves tenure dates, move-out reasons (e.g., Lease Expired, Relocation), past contact details, and revokes gate entry permissions while retaining complete audit-proof records.

Question 4

Can our society send WhatsApp alerts from our own branded WhatsApp Business number?

Accepted Answer

Yes! SocioMantra supports a two-tier architecture. You can use our zero-setup central platform pool, or plug in your society’s own WACM API Bearer Token to dispatch gate alerts and notifications from your official branded WhatsApp number.

Question 5

How secure is our resident document storage?

Accepted Answer

All flat ownership deeds, vehicle RC copies, and tenant agreements are stored in Google Cloud Storage protected by Zero-Trust security rules. Direct public access is completely blocked. When an authorized admin views a document, the server generates a time-limited 15-minute cryptographically signed URL.

Question 6

How long does onboarding take for a 150-500 flat society?

Accepted Answer

Onboarding takes less than 24 hours. Our support team bulk-imports your existing flat and block master data. Residents receive instant WhatsApp invites, and guards can be trained in a single 15-minute walkthrough.

Question 7

How does the "Pay for 10 Months → Get 12 Months" annual billing discount work?

Accepted Answer

When your society pays annually, you pay only for 10 months of service and receive a full 12-month subscription (2 Months FREE). This gives the society maximum savings and simplifies financial budgeting with a single annual invoice.

Question 8

How is our billable flat count determined? Do we pay for vacant flats?

Accepted Answer

Billing is based strictly on the Total Registered / Configured Flats in the society building plan (not occupied flats or active logins). This ensures transparent, dispute-free billing without committees needing to track occupancy changes, and ensures your entire society layout is digitized from Day 1.

Question 9

What is included in the base subscription vs paid add-ons?

Accepted Answer

The base plan includes unlimited residents per flat, unlimited committee admins, unlimited vehicle records, FastPass QR stickers, guard scanner terminals, visitor logs, document vault, and audit trails with zero per-user fees. Specialized enterprise extras—such as high-volume WhatsApp packs, AI ANPR camera streams, automated Tally accounting sync, and boom barrier IoT relays—are available as optional add-ons.

Question 10

How does SocioMantra manage domestic staff, maids, cooks, and gate attendance?

Accepted Answer

Each verified domestic helper (maid, cook, driver, nanny) or society staff member receives an encrypted FastPass™ QR badge. Guards scan their badge at the gate in under 2 seconds. Residents can see real-time "Inside Society" status from their mobile app, while the society administration maintains an audit ledger with missing exit alerts (>18h) and exportable payroll attendance reports.

Question 11

What happens if a vehicle overstays in visitor parking?

Accepted Answer

When security logs a visitor vehicle, SocioMantra assigns an allotted visitor slot and timer. If the vehicle overstays the permitted hours, automated alerts notify both the security desk and the hosting resident.

The Complete Feature OS for Modern Gated Communities

FastPass™ Smart Vehicle & QR Sticker Management

Smart Gate Security & 1-Tap Visitor Approvals

Occupancy & Tenant Handover Timelines

Official WACM WhatsApp Automation & 1-Tap Login

Zero-Trust Cloud Document Vault

Tamper-Proof Audit Trail Ledger

FastPass™ Digital Guest Passes & Pre-Invitations

Smart Notice Board & Emergency Broadcast System

Helpdesk & Maintenance SLA Ticket Management

Global Frequent Visitor Directory & 2-Second Gate Entry

Verified Staff, Domestic Help & Gate Attendance

Smart Society Operations Command Center & Live Pulse

Every Feature Included in Every Plan

Frequently Asked Questions