1. Agreement & Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between CodingMantra (“Company”, “we”, “us”), the developer and owner of SocioMantra, and the Resident Welfare Association (RWA), Apartment Owners Association (AOA), Cooperative Housing Society (CHS), or subscriber (“Society”, “Customer”, or “You”).
By signing a subscription order, onboarding a society workspace, or accessing the SocioMantra portal or guard terminal, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
2. Billable Metric & Pricing Policy
Billable Metric: Total Configured Flats
SocioMantra subscription pricing is strictly calculated based on the Total Registered / Configured Flats in the Society building master layout, and not on occupied flats, tenant count, or active user logins.
Rationale: This policy prevents committee billing disputes, eliminates penalties for vacant flats, avoids incentives to delete inactive residents, and ensures the entire society layout remains permanently mapped from Day 1.
Official Tier Slabs:
- Starter Society (Up to 100 Flats): ₹500 / month minimum (effective up to ₹5.00 / flat).
- Mid-Size Society (101 – 500 Flats): ₹1,500 / month fixed (effective ₹3.00 / flat at 500 flats).
- Large Community (501 – 1,000 Flats): ₹2,000 / month fixed (effective ₹2.00 / flat at 1,000 flats).
- Mega Township (Above 1,000 Flats): ₹2,000 base + ₹1.00 per additional flat above 1,000 per month (progressively down to ₹1.10 / flat).
3. Annual Commitment & Discount: “Pay for 10 Months → Get 12 Months”
Societies that elect annual upfront billing pay for 10 months of base subscription and receive a full 12-month subscription period (2 Months FREE).
Annual subscriptions are non-refundable once activated. Subscription renewals are invoiced 30 days prior to the expiration of the active term.
4. Base Subscription Inclusions vs Paid Add-Ons
Every base subscription includes unlimited resident logins, unlimited committee seats, unlimited vehicle records, FastPass QR stickers, guard scanner terminals, visitor logs, document vault, and audit trails.
Specialized modules—such as high-volume WhatsApp message packs, AI ANPR camera streams, automated Tally accounting sync, and boom barrier IoT relays—are monetized separately on a pay-as-you-go or custom enterprise license basis.
5. Administrative & Security Responsibilities
- Society Administrators are responsible for verifying resident ownership and tenancy credentials before approving flat access requests.
- Gate Security guards must ensure proper physical inspection of FastPass™ windshield stickers when scanning vehicles at entry gates.
- The Society is responsible for maintaining the confidentiality of administrative credentials and immediately revoking permissions for departing committee members.
6. Service Level Agreement (SLA) & Uptime
We target 99.9% monthly service uptime for our core cloud infrastructure, security scanner terminals, and database services, excluding scheduled maintenance windows announced at least 24 hours in advance.
7. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.